We aim to ensure that you are completely satisfied with your purchase. However, if you are not satisfied with the products received, you have the right to return them within 14 days from the date of delivery, in accordance with Serbian law.
Conditions for Returns
The following conditions must be met for a return:
– The item must be in its original condition, unused, and in the original packaging.
– All accessories, manuals, and documentation must be included.
– Items that are damaged, altered, or not in their original condition will not be accepted.
How to Initiate a Return
To initiate a return, please follow these steps:
1. Contact Us: Email our customer service at info@mojamara.rs with your order number and reason for the return.
2. Return Authorization: We will review your request and provide instructions for returning the item.
3. Ship the Item: Carefully pack the item and ship it back to us at your own expense using the instructions provided.
Refunds
Refunds will be processed as follows:
– Once we receive the returned item in good condition, we will process your refund.
– Refunds will be made to the original payment method, minus any shipping costs.
Return Shipping Costs
The buyer is responsible for covering the return shipping costs unless the item is faulty or we made an error with your order.
Exclusions
The following items cannot be returned:
– Customized or personalized items.
– Items not in their original condition, such as those that have been used or damaged.
Contact Us
If you have any questions regarding our Return Policy, please reach out to us at info@mojamara.rs.